Terms & Conditions
Email Disclaimer
Email messages (and any files attached to these messages) from Web Experts (or any of its employees) may contain confidential information and are intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy any email received. Please notify the sender immediately by email if you have received an email by mistake and delete this email from your system.
Any views or opinions presented in email communication from Web Experts (or any of its employees) are solely those of the author and do not necessarily represent those of Web Experts .
Web Experts accepts no liability for the content of email messages, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing.
Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.
Debit Orders
ALL clients must be prepared to sign a debit order for monthly payments. The system will debit their account on the 1st (or alternatively the 5th) of every month for the month in advance. Should you NOT be prepared to do this you will be required to setup a stop order to make payment into our account.
We will not host your server if payment is not received by the 1st of each month (or the first working day of each month if the 1st falls on a weekend or public holiday).
By signing the debit order form you agree to all the terms and conditions as laid out in this document.
Domain Renewals
All domains will be invoiced three months prior to expiry and renewed on their anniversary of purchase after payment has been received by the client for the domain. It will be ASSUMED that the client wishes to renew their domains unless they inform us in writing at least 1 calendar month prior to renewal. The onus is on the client to inform us that they do not wish to renew their domains. All renewals and registrations will be debited from the client by means of the above debit order system.
Should the client not be on above debit order system, it will be the clients responsibility to make payment for the domain before the date of expiry of the domain.
Should no payment be received by expiry date, domain is automatically suspended by the domain registrars
and placed into a state of "closed redemption" for a period of approximately one month. After this period has passed, the domain is deleted and will become available to anyone else to purchase. Web Experts will not be held responsible in any way whatsoever for any domains that are suspended or deleted due to non-payment of accounts.
Support
We correspond almost completely via email. Please contact us via email for assistance and we will get back to you very shortly. We do have an emergency telephone number for critical situations, but this will only be given out to clients who require this facility. General response time will be within 24 hours on weekdays and by the end of the following day after a weekend or public holiday.
All Technical support after hours is billable at our regular after hours rate, unless by prior arrangement, and an agreement has been reached in writing.
Our Hours of business are Monday to Friday from 8am to 5pm.
Website Terms of Use
Web Experts provides these pages as a service, "as is". The Web Experts website is designed to allow users the opportunity to gain an understanding of what services we offer. It is our intention that our visitors use the tools provided responsibly and do not infringe on the rights of others.
Web Experts uses its best efforts to maintain this site, but is not responsible for the results of any defects that may be found to exist in the site, or any lost profits or other consequential damages that may result from such defects. You should not assume that the Web Experts website is error-free or that it will be suitable for the particular purpose that you have in mind when using the site.
By visiting and using the information at this web site you agree to the following:
Information on this website:
is not scientific;
may not be accurate, current or complete;
is subject to change without notice; and
should never be relied on as the basis for doing or failing to do something
Web Experts makes no representations or warranties, express or implied, with respect to the information, or any part thereof, including any warrantees of title, noninfringement of copyright or patent rights of others, merchantability, or fitness or suitability for any purpose.
You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using this site and any information or material available from it. To the maximum permitted by law, Web Experts excludes all liability to any person arising directly or indirectly from using this site and any information or material available from it.
Credit Card Payments
PLEASE NOTE: All credit card payments are non-refundable under any circumstances whatsoever. By paying with a credit card, you agree to all the terms and conditions as set out above.
General
All prices quoted exclude VAT
All hosting (whether server, website or otherwise) is to be paid on the 1st of every month for the month in advance.
All hosting payments are to be taken off your account by mandatory Debit Order on the 1st of every month.
If no payment for hosting is made in advance, Web Experts reserves the right to immediately cut and/or suspend all services that such payment relates to.
All other payments are 30 days and should no payment be received after such 30 days of date of invoice, Web Experts has the right to suspend all services until such payment has been made and reflect within their bank account.
Web Experts does not accept any form of Cheques.
All work done outside of contracts is considered accepted and billed monthly via our timesheet system at our current hourly rate (rate available on request).
All invoices are sent via an automated invoice system using email only.
No invoices are posted under any circumstances.
Should you require a statement, please email info@web-experts.co.za with your company name (and make sure you are the duly authorised representative) and the starting date of the statement and we will email you back your statement as requested.
Development
Prior to any development commencing a 50% deposit is required. (This amount needs to reflect in our bank account first).
The source code for all development belongs to Web Experts until all outstanding payments for all development related work is settled.
The final site / program / development will not be set as live, until the last 50% for all development has been settled.
Web Experts takes no responsibility for any calculated results of the development or any content thereupon.
All forumulas need to be supplied in detail prior to any development.
All text for the websites / programs need to be emailed electronically in DOC, PDF or TXT format.
All images need to be at least 75dpi and saved as GIF, JPG, TIFF or TARGA formats.
Website, Physical, Co-Location, Virtual (VPS) and Dedicated Server Hosting
Only Web Experts staff will have access to the servers.
Only Web Experts staff have full Administrative access to shared hosting and VPS servers.
Should Web Experts find that you are abusing the bandwidth, they may temporarily suspend your services, until such time as the abuse is ceased or will not affect other hosting clients. This applies to all above mentioned hosting types.
Should Web Experts find that your server does not have an up to date Anti Virus program installed, they may temporarily suspend your services, until such time as an Anti Virus program has been installed and updated with the latest updates.
Should Web Experts find that you are using your server for SPAM, Malware, Adware, Spyware or any other such Illegal purposes, they will suspend or terminate your services immediately, until such time as a written guarantee is supplied that this will not occur again.
If you have purchased your own server or are co-locating your own server, the insurance of that server is for the client and not Web Experts. We take no responsibility for the safety of your servers in the event of any acts of God or otherwise.
We take no responsibility for the security of your data on your servers. The backup of all servers co-located or VPS in our facility is the responsibility of the client. Backups can be arranged on request at an additional cost.
Web Experts will manage the connections to and from the server as well as the Firewall, but it is the clients responsibility to let Web Experts know what ports need to be opened and closed and the direction and protocols for such ports.
Data Loss
Web Experts cannot be held accountable for any data loss whatsoever during client server upgrades / hardware replacement and / or any other maintenance related issues. Although we do have backup systems in place for most servers, the accuracy or recovery of the data cannot be guaranteed. We urge you to keep
at least weekly if not daily backups of your important data at your premises.
FTP Access
Once Web Experts has finished developing a site or software backend clients will, on request, be given FTP access should there be a need for clients to make their own changes. From the time that clients are given FTP details Web Experts however no longer accepts any responsibility for the functioning of the site or software backend.
Email Accounts
Web Experts allows each client a fair usage of 20Mb of storage space for their mail accounts.
When a client abuses this facility they will be notified by an automated system once a week. If this is ignored the loss of any emails in your inbox is the clients responsibility and Web Experts will not be held responsible in any way for the deletion of some or all emails.
Web Experts take no responsibility once the mail has left the server for viruses, spam, phishing or other scams, even though we use both an anti-virus and anti-spam system to attempt to catch all such viruses and spam.
Contracts
For all signed contracts that Web Experts has with clients, should the client terminate the contract prior to the contract termination date and no specific clauses are mentioned in the contract, then the full amount due up to and including the termination date becomes immediately due.
Web Experts will not accept any transfers of any domains, release any hosted equipment, or perform any such tasks in the interests of the client, until such payment has been received and may at their discretion immediately suspend or terminate the site / email / co-location/ connectivity, should they believe they will not recover the outstanding amounts.
All cancellations need to be "in writing" and emailed along with the reason / termination date and a signature to be considered effective.
All other hosting (websites, email, connectivity, hosting, etc) requires a minimum of one calendar months notice for cancellation.
Web Experts reserves the right to sell any hosted equipment that is not paid for in full, or if other services are not paid for in full to recover any amounts outstanding to us.
